
Welcoming New Patients
We strive to make every step of your dental journey simple and welcoming, right from your very first visit.
Scheduling, Reminders & Cancellations
We respect your time and always try our best to stay on schedule. Appointment reminders will be sent prior to your visit.
If you need to cancel or postpone your appointment, we kindly request that you give us as much notice as possible to reschedule.
New Patient Forms
Please print and complete the following forms before your first visit. If it’s easier, you’re welcome to arrive 10 minutes early to fill them out in our office.
Frequently Asked Questions & Answers
Here are some common questions our patients ask about our office
-
Are you taking on new patients?
Yes! We are happily welcoming new patients and their families to our dental clinic. Please contact us to book an appointment.
-
What hours are you open throughout the week?
Our dental office is open during the following hours:
- Monday:08:00 am - 04:00 pm
- Tuesday:08:00 am - 04:00 pm
- Wednesday:08:00 am - 04:00 pm
- Thursday:08:00 am - 04:00 pm
- Friday:08:00 am - 01:00 pm
- Saturday:Closed
- Sunday:Closed
-
What do I need to bring to my first appointment?
Please bring along your current insurance plan details and fill out the two forms listed above.
-
How often should I get my teeth cleaned?
Our recommendations for preventive treatment will differ based on your at-home care, the state of your mouth, the risk of cavities (caries), and your oral health habits.
We recommend that clients with existing conditions such as gum disease, untreated cavities, frequent new cavities, and root exposure should come in more often than those with healthy mouths and few restorations.
To help minimize further damage, patients who are considered 'at-risk' should see the dentist every three to four months.
For clients with healthy smiles, we recommend visiting the dentist every six months.
-
In what kind of situation would I need X-rays?
X-rays, also known as radiographs, help our dentists detect issues that are not visible through a mirror examination of your mouth. They are valuable for viewing beneath the gum tissue and between teeth.
Using X-rays, we can observe the presence or absence of teeth (emerging teeth, missing permanent teeth, the position of wisdom teeth, and impacted teeth), cavities in their early stages, and the bone level (which often deteriorates after teeth are extracted or during advanced gum disease).
Abscesses, cysts and calcified arteries (which can lead to a stroke) can also be seen with radiographs.
-
What if my insurance only covers cleaning every nine months?
Insurance policies vary in coverage. The '9-month rule' pertains to how often you can have a recall exam, polishing, and fluoride treatment. This does not mean that you won't be able to have your teeth cleaned.
Cleaning refers to 'scraping', or scaling/root planing. This is the removal of the deposits and stains from your teeth to help prevent your gum tissues from becoming irritated and bleeding.
Fees & Payment
We accept payment by cash, cheque, debit, Visa, or MasterCard.
Estimates
Our team will provide you with an estimate of our fees before providing any treatment. We will never charge you more than the amount in our estimate without prior notification.
Dental Insurance
Our office is committed to helping you maximize your insurance benefits. We accept most dental insurance programs for direct billing. However, because insurance policies vary, we can only estimate your coverage in good faith.